Shipping & Returns.

Oasiac prepares orders as quickly as possible after payment has been successfully confirmed.

Processing times may vary during weekends, public holidays, product launches, promotional periods or periods of unusually high demand.

Oasiac is designed to support international delivery. Available destinations may depend on the products ordered, destination country and delivery services available at the time of checkout.

If a destination cannot currently be served, the checkout may prevent completion of the order or Oasiac may contact you before fulfilment.

Shipping costs are calculated according to the delivery method, destination and, where applicable, the weight or value of the order.

The shipping amount shown at checkout forms part of the total payable for the order unless clearly stated otherwise.

Estimated delivery times may be shown during checkout or in your order confirmation.

Delivery estimates are not guarantees unless expressly stated. Customs processing, carrier delays, weather conditions, public holidays and other circumstances outside Oasiac's reasonable control may affect delivery.

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking updates are generally supplied by the delivery carrier and may take some time to appear after the shipment is created.

International orders may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.

Unless Oasiac expressly states that these charges are included in the checkout total, they may remain the responsibility of the recipient.

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error after placing an order, contact Oasiac as soon as possible. We will try to help, but changes may not be possible once the order has entered fulfilment or has been handed to the carrier.

If a parcel cannot be delivered because the address is incorrect, incomplete, inaccessible or repeatedly unattended, the carrier may return it to the sender.

Additional delivery or return charges may apply where permitted by applicable law and where the failed delivery was caused by incorrect information or refusal by the recipient.

If you wish to return an eligible product, contact Oasiac before sending anything back so that return instructions can be provided.

Products should normally be returned unused, unopened and in their original condition and packaging unless the product is faulty or your legal rights provide otherwise.

Cosmetics, skincare and personal-care products may be subject to hygiene and safety restrictions once opened or used.

Where permitted by applicable law, opened or used products may not be eligible for return simply because you changed your mind.

This does not affect rights relating to defective, damaged or incorrectly supplied products.

If your order arrives damaged, defective or contains an incorrect product, please contact us as soon as reasonably possible.

Include your order number and a description of the issue. Photographs of the product, packaging and shipping label may help us investigate the problem more quickly.

Once an approved return has been received and reviewed, any applicable refund will normally be issued to the original payment method unless another method is required by law.

The time it takes for a refund to appear can depend on your bank, card issuer or payment provider.

Responsibility for return shipping costs depends on the reason for the return and the rights that apply in your country.

Where a product is faulty, damaged or incorrectly supplied, Oasiac will handle the matter in accordance with applicable consumer law.

Oasiac may handle exchanges as a return followed by a new order, depending on product availability and the circumstances of the request.

Certain products may not be returnable where an exclusion is permitted by law, including certain opened hygiene-sensitive goods or products that cannot reasonably be resold for health or safety reasons.

Any applicable exclusion will not remove mandatory rights you may have where goods are defective, damaged or not as described.

Nothing in this policy is intended to remove or reduce mandatory consumer rights that apply to you. Where local law gives you stronger rights than this policy, those legal rights prevail.

For shipping, delivery, return or refund questions, please use the Oasiac contact page.