Refund Policy.

Due to the personal, sanitary and hygiene-sensitive nature of cosmetics, skincare and beauty products, all Oasiac sales are considered final, except where applicable law requires otherwise or where an item arrives damaged, defective, incorrect or missing.

Oasiac begins processing orders as quickly as possible after payment has been successfully confirmed.

If you need to cancel or modify an order, contact us immediately. We will make reasonable efforts to assist you, but cancellation or modification cannot be guaranteed once an order has entered processing, fulfilment or shipment.

Once an order has been dispatched, it can no longer be cancelled as an unshipped order.

Accurate delivery information is essential to ensure that your order reaches you safely.

When placing an order, please provide a complete and valid delivery address together with accurate contact information, including a telephone number with the appropriate country code where requested.

Customers are responsible for checking their shipping information before submitting an order.

If you notice an error after placing your order, contact Oasiac as soon as possible. We will try to help, but changes may not be possible once fulfilment or shipment has begun.

Customers are responsible for providing accurate delivery information and for reasonably cooperating with the carrier when delivery, collection, customs clearance or additional information is required.

If a parcel cannot be delivered because the address supplied was incorrect or incomplete, the recipient repeatedly failed to respond, the parcel was refused, or the customer failed to collect it within the carrier's permitted period, the parcel may be returned to the sender or otherwise handled by the carrier or local authorities.

Where permitted by applicable law, Oasiac may be unable to refund costs resulting from circumstances attributable to the customer, including failed delivery, refusal or failure to collect a shipment.

This does not affect any mandatory rights you may have under applicable consumer law.

If a delivery attempt is missed, check the tracking information supplied with your order and contact the relevant carrier as soon as possible.

Depending on the carrier and destination, you may be able to arrange another delivery attempt or collect the parcel from a local collection point.

Keep your order and tracking numbers available when contacting the carrier or Oasiac support.

We carefully prepare and package Oasiac orders. However, if an item arrives damaged, defective or different from the product you ordered, please contact us promptly so that we can investigate.

We ask customers to report visible shipping damage or an incorrect item within 48 hours of delivery whenever reasonably possible.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs of the affected product.
• Photographs of the outer and inner packaging where relevant.
• A photograph of the shipping label where relevant.

These details allow us to investigate the issue and determine the appropriate resolution as quickly as possible.

If your parcel is delivered but an item listed in your order is missing, contact Oasiac promptly.

Please keep all packaging and provide your order number together with photographs of the parcel, its contents and shipping label where possible.

We may review fulfilment and shipping information before determining the appropriate resolution.

A final-sale policy does not prevent Oasiac from resolving legitimate claims involving damaged, defective, incorrect or missing products.

Where a refund is determined to be the appropriate resolution, it will normally be issued to the original payment method unless another method is required by applicable law.

Once Oasiac has issued a refund, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.

Oasiac cannot normally accept responsibility for damage, deterioration, contamination or improper storage that occurs after a product has been successfully delivered in satisfactory condition.

Please follow any storage, usage and product-care instructions supplied with the product or displayed on its packaging.

International shipments may be subject to customs procedures, import requirements, duties, taxes or carrier requests that vary by destination.

Customers should respond promptly when a carrier or customs authority legitimately requests information necessary to complete delivery.

Delays caused by customs authorities or other circumstances outside Oasiac's reasonable control do not automatically make an order eligible for a refund.

Nothing in this Refund Policy is intended to exclude, restrict or reduce consumer rights that cannot legally be excluded or restricted.

Where the consumer protection laws applicable to your purchase provide rights that are stronger than the terms stated here, those mandatory legal rights will apply.

For questions concerning an order, damaged or missing products, cancellations or an eligible refund claim, please contact Oasiac customer support.

Include your order number whenever possible so that we can identify your purchase and assist you more efficiently.