Shipping Policy.

Oasiac begins preparing orders as quickly as possible after payment has been successfully confirmed.

Processing times may vary depending on the destination, order volume, weekends, public holidays, product launches, promotional periods or other operational circumstances.

Orders are generally processed and dispatched on business days. Processing and delivery estimates are provided on a best-effort basis and are not guaranteed unless expressly stated otherwise.

If you need to correct or change your delivery information, contact Oasiac as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered fulfilment or shipment.

Oasiac supports international delivery to selected destinations. Available destinations depend on the delivery services available at the time of checkout and may change from time to time.

If a destination cannot currently be served, checkout may prevent the order from being completed or Oasiac may contact you before fulfilment.

Shipping costs depend on factors such as the delivery method, destination, parcel size, weight and, where applicable, the value of the order.

The shipping charge displayed during checkout forms part of the total payable for the order unless clearly stated otherwise.

Promotional or free-shipping thresholds may apply to qualifying orders where displayed on the website or during checkout.

Estimated delivery times may be displayed during checkout, in your order confirmation or in subsequent shipping communications.

Delivery estimates are not guarantees unless expressly stated. Customs processing, carrier delays, weather conditions, public holidays, destination restrictions and other circumstances outside Oasiac's reasonable control may affect delivery.

Delivery time is separate from order processing time. An estimated transit period normally begins after the parcel has been handed to the carrier.

Where tracking is available, Oasiac will provide tracking information after the order has been dispatched.

Tracking updates are generally supplied by the delivery carrier and may take some time to appear after a shipment has been created or collected.

Please ensure that the email address and contact information provided during checkout are accurate so that shipping and tracking communications can reach you.

If you experience a problem with tracking, please contact Oasiac and include your order number whenever possible.

International shipments may be subject to customs procedures, import duties, taxes, brokerage charges or other fees imposed by the destination country or local authorities.

Unless Oasiac expressly states during checkout that such charges are included, they may remain the responsibility of the recipient.

Customs rules and charges vary between countries. Oasiac does not control charges imposed independently by customs authorities, governments or other local authorities.

Customers should cooperate reasonably with the carrier or customs authority when information or documentation is legitimately required to complete customs clearance or delivery.

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Please check your delivery information carefully before completing checkout. This includes the recipient name, street address, postal code, city, country and any other information reasonably required for delivery.

If you notice an error after placing an order, contact Oasiac as soon as possible. We will try to assist, but an address cannot always be changed after fulfilment or shipment has begun.

If a delivery attempt is missed, check the carrier tracking information as soon as possible.

Depending on the carrier and destination, you may be able to arrange another delivery attempt or collect the parcel from a local collection point.

Keep your order number and tracking number available when contacting the carrier or Oasiac support.

If a parcel cannot be delivered because the address supplied was incorrect or incomplete, the recipient repeatedly failed to respond, the parcel was refused or it was not collected within the carrier's permitted period, the carrier may return the parcel to the sender or otherwise handle it according to its procedures.

Where permitted by applicable law, additional costs resulting from circumstances attributable to the customer may remain the customer's responsibility.

Nothing in this section limits mandatory consumer rights that cannot legally be excluded or restricted.

If your parcel appears to be delayed, lost or otherwise affected by a delivery problem, check the tracking information first and contact Oasiac if further assistance is required.

Please provide your order number and tracking number where available so that we can identify the shipment and investigate more efficiently.

If your parcel arrives damaged, contains an incorrect product or is missing an item, please follow the procedures described in our Refund Policy.

Returns, refunds, cancellations, damaged or defective products, incorrect products and missing items are governed separately by the Oasiac Refund Policy.

The Shipping Policy should therefore be read together with the Refund Policy where an order issue concerns a refund, cancellation or product-related claim.

Nothing in this Shipping Policy is intended to exclude, restrict or reduce mandatory consumer rights applicable to your purchase. Where applicable law provides stronger mandatory rights, those rights will prevail.

For shipping, tracking or delivery questions, contact us at support@oasiac.com or use the Oasiac contact page.